RETURN POLICY
At Global Special Effects, we stand by the quality and performance of our products, ensuring they meet your expectations for value, functionality, and service. If you are dissatisfied with a machine, please contact our customer support within 7 days of receiving your product so we can work toward a mutually beneficial resolution.
Return & Refund Guidelines:
- Machines: Returns or exchanges must be requested within 7 days of receipt.
- Fluids: Due to insurance and liability reasons, we cannot accept returns on fluids.
- Refunds: Issued to the original payment method only after the returned item is received and inspected. Any order refund or order cancellation is subject to a 20% restocking fee.
- Shipping Costs: The customer is responsible for all return shipping costs.
We appreciate your business and are committed to ensuring you have a great experience with our products. If you have any questions, don’t hesitate to reach out!
(256) 229-5551
11054 County Road 71
Lexington, AL 35648
info@GlobalSpecialEffects.com
Repair Return Process:
STEP 1: Request an Return Authorization Number (RA#)
There are 2 ways to receive an RA#:
- Call: Give us a call at (256) 229-5551 and speak to a sales rep to receive a Return Authorization Number.
- Email: Email your sales rep or Service@GlobalSpecialEffects.com to receive a Return Authorization Number.
*Returns without a valid RA# will be REFUSED.
STEP 2: Complete Repair Return Form
Click Here for Repair Return Form
STEP 3: Ship the Item(s)
- Packing: Pack items with care. Global Special Effects is not responsible for damages in shipping.
- Repair Return Form: Be sure the completed Repair Return Form with valid RA# is included with your shipment.
Ship Returns To:
Global Special Effects
11054 County Road 71
Lexington, AL 35648
(256) 229-5551
